Welcome to Pilot Help

At Pilot Help we provide assistance to keep your remote system operating properly

Frequently Asked Questions

Maintain your remote ignition system

We offer assistance in a variety of fireplace types, including gas log and gas appliance models, depending on your specific needs.

How often should I change batteries? in my remote

We recommend changing batteries in your handheld remote and receiver at least once a year to ensure your fireplace operates safely and efficiently throughout the heating season.

What should I do in case of an emergency?

In case of an emergency, such as smoke or gas leaks, please contact a service provider immediately! 

“The service I received from Pilot Help was outstanding! Their team was knowledgeable, friendly, and made my fireplace function like new.”

 

Location

Pilot Help
Addison, Texas, United States

About us

At Pilot Help, we are dedicated to enhancing your experience with your gas fireplace and or gas logs